JHVinylShop ships exclusively through United States Postal Service (USPS). We currently ship only within the United States and select U.S. outlying islands and territories. International shipping IS NOT available at this time. Tracking information is provided once your parcel has been accepted by USPS and is in transit. Insurance and tracking are included on qualifying shipments valued at $50 USD or greater. Please ensure your shipping address is entered correctly at checkout. JHVinylShop IS NOT responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

Payments

JHVinylShop accepts payments exclusively through PayPal Goods And Services and Venmo. No other payment methods are accepted at this time. All transactions are securely processed through PayPal’s payment systems. JHVinylShop DOES NOT see or retain your private financial data or information. Orders will not be processed until payment has been successfully verified completed through PayPal.

Returns & Refunds

Returns and order issues are reviewed on an individual basis. If there is a problem with your order, please contact us through the form provided on our Contact Us page or by email to support@jhvinylshop.com. Include your order details and a description of the issue so we can review your situation and determine the appropriate resolution.

Please Note: ElasticStage products are made to order and are non-refundable. Certain third-party supplied items may also be non-refundable depending on supplier policies and product type. Refunds or replacements are not guaranteed and are handled on a case-by-case basis. We appreciate your understanding and will always do our best to work with customers fairly and professionally.